by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher (1999)
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
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by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory (2001)
Like 'Difficult Conversations', this book offers practical tools for handling high-stakes discussions.
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Building on the foundation of 'Difficult Conversations', this classic provides negotiation strategies.
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From the co-authors of 'Difficult Conversations', this explores the other side of communication: receiving feedback.
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Similar to 'Difficult Conversations', this book offers a framework for empathetic and effective communication.
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Complementing 'Difficult Conversations', this guide focuses on overcoming obstacles in tough negotiations.
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